SupercellIT Support Engineer

Looking to combine hands-on IT support with development-oriented work at one of the world’s most famous game companies? Supercell is now looking for an IT Support Engineer to join its global IT team in Helsinki!

What will you be doing?

In this role, you’ll combine high-quality end-user support with modern AI-driven development work, helping make everyday life smoother for Supercell employees around the world.

In this role, you’ll work broadly across user support, device management, automation, and AI-assisted workflows. Your responsibilities range from solving demanding first- and second-line support cases to improving internal processes and building smarter ways of working with AI tools.

Examples of your work may include improving ticket handling with AI-assisted workflows, developing internal Slack automations, supporting onboarding processes, and helping colleagues adopt practical AI tools in their daily work. The role combines operational support responsibilities with continuous development work, and we hope you enjoy both hands-on troubleshooting and improving the bigger picture.

What makes you a great fit?

You might be the person we’re looking for if you enjoy solving technical problems while also proactively improving how work gets done. You’re someone who takes ownership, communicates clearly, and enjoys working closely with people in a highly collaborative environment.

We hope you’re curious about AI beyond the hype and already have practical experience using modern AI tools to improve workflows, automate tasks, or solve real-life challenges. Most importantly, you’re motivated to continuously learn, experiment, and make everyday IT support smarter and more efficient.

We expect you to have:

• 4–8 years of relevant IT experience, ideally combining user support and broader IT development responsibilities
• Hands-on experience using AI tools such as Claude, Copilot, or similar in day-to-day work
• Experience with workflow automation, prompt engineering, or AI-assisted process development
• Experience managing devices with MDM solutions
• Ability to solve technical issues related to Windows, Mac, iOS, and Android environments
• Proactive and self-driven working style combined with a strong service mindset
• Full working proficiency in English

What Supercell considers as an asset:

• Experience with automation platforms, API integrations or process automation
• Familiarity with collaboration and meeting room tools such as Slack and Zoom
• Experience with lifecycle management processes

Why you will love it at Supercell:

• If you love tech and games, Supercell is the place for you
• You’ll get to work with a really skilled and nice bunch of people that do everything to make sure that you feel at home at Supercell and that you are set up for success!
• Grow your expertise in a highly skilled international IT environment where learning never stops
• You’ll be given both freedom and responsibility
• You’ll get to work with the newest tools and technologies. Supercell will offer you everything that you need to succeed in your role - the rest is up to you!

Practicalities:

This is a full-time and permanent position starting in October 2026. In this position you will be employed directly to Supercell. The role will be located in Helsinki, and we hope you are able to work at the office at least two days per week as part of a hybrid model.

Relocation? Yes!

No matter where you’re moving from, our dedicated mobility team and partners will support you throughout your move. We’ll ensure the process is as smooth as possible for you and anyone joining you – whether they’re family members of the human or animal kind!

Benefits and Compensation

Luring you in with glitter, glamour, and gems isn't what we're about. We want you to enjoy your time here fully, so we structure our compensation and benefits with that in mind. It starts with perceiving you as a human being, not a resource.

You Are Not Your Job Title ™

Here, you won’t need to focus on chasing titles or climbing ladders. Internally, our job titles don’t include prefixes like Senior, Junior, Principal, or Director. Recognition isn’t tied to your title, as it doesn't define the impact you can have around here.

Recruitment process timeline:

• Initial phone interviews with aTalent: week 24
• Interview rounds with Supercell: week 25 – week 27
• Final decisions and selections: by Fri 3.7.2026

Sounds like you? Please submit your CV and motivation letter in PDF-format in English by the latest 4th of June via our application system. Please note that we are actively reviewing applications throughout the application period and processing them in the order they are received. Remember to use the application system, we do not accept applications by email. We want to ensure that all applicants can participate in the process equally, and we will take individual accessibility needs into account where necessary.

To familiarize yourself with Supercell, please visit http://supercell.com/en/. For more information about the recruitment process contact aTalent’s Recruitment Junior Consultant Sofia Hyvärinen (+358 503613288, sofia.hyvarinen(at)atalent.fi). The best time to contact me is: Mon 1st of June at 13.00 -- 14.30. If I’m unable to answer your call right away, please leave a text message and I’ll get back to you as soon as possible.