Customer Facing Specialist

Julkaistu 20.09.2019

No matter who you are, or where in the world you are, the chances are that Unilever’s products are a familiar part of your daily routine. Every day, around the world, people reach for Unilever products. Their brands are trusted everywhere and, by listening to the people who buy them, they’ve grown into one of the world’s most successful consumer goods companies. In fact, 150 million times a day, someone somewhere chooses a Unilever product.

As our Customer Facing Specialist, you will be working with both front office and back office tasks providing the best service to our clients – internally and externally. The daily work will take place in our office in Helsinki with the main responsibility of securing that our order to cash (O2C) process works flawlessly, and that we have a cost efficiency and value-adding mindset.

Customer Facing Specialist tasks

As Unilever’s fixed-term Customer Facing Specialist, you will be responsible for coordinating the end-to-end customer order flow and ensuring smooth operations in order to cash processes. You will communicate closely with the Planning team regarding risk information to clients and with Sales regarding collaborations with clients.

Likewise you will:

  • Manage daily communication and interactions with B2B clients, warehouses, and logistics providers.
  • Be first point of contact to our client order entry and order management hub.
  • Understand and manage customer requirements and opportunities (strategy, structure, targets, operational standards, routines, and systems).
  • Provide proactive information to our internal and external customers.
  • Improve our processes and ways of working.

Do you see a match?

  • You have a Bachelor’s or a Master’s degree in, for example, business or tech
  • You have initial work experience e e.g. from an internship or a summer job in the field of supply chain or customer service.
  • You are familiar with Ms Office (eg. Excel)
  • Good communication skills in Finnish and English (written and oral) are essential.

Works in your benefit:

  • Knowledge of SAP and CRM is an advantage, but attitude is key.

Because you will be working with various stakeholders you have the spirit of a team player and courage to take challenges head-on. In addition, you have an attention to detail and excellent prioritizing skills in a fast-paced environment. All in all, you take ownership of your are of responsibilities and have the curiosity to continuously develop yourself. Are you ready to take on the challenge?

What’s in it for you?

You will get to experience working with great brands in a fast-paced FMCG organization with interesting and challenging tasks. You will be part of a professional and supportive team where you have the flexibility to share your ideas and work with improvements. You will have the chance of working very independently and creating a positive environment for our customers both internally and externally.

If you got interested, send your CV and application letter as soon as possible to We will be proceeding with potential candidates during the application period. Please mention your first possible starting date and salary request in your cover letter. 

If you want to learn more about Unilevel go visit their website:  For further information about the application process contact Recruitment Manager Milla Saari (+358 50 524 1998, milla.saari[ät]

In this position you will be employed as aTalent employee at Unilever.

Kiinnostuitko? Hae nyt.

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