Customer Success Manager

Julkaistu 08.09.2021

Customer Success Manager

Smarp is a leading knowledge sharing Finnish SaaS provider that was founded in 2011. Smarp offers the world’s best employee communication platform that helps enterprise businesses communicate effectively with their entire workforce, corporate and frontline. Over 300 companies across the globe, including Amazon, Salesforce, Google, Swarovski, KPMG and L’Oréal trust Smarp to help them better inform and engage their people. Smarp has around 60 employees in total from over 20 nationalities. Smarp’s employees are located around 3 offices in Atlanta, London and Helsinki. Get to know Smarpers and the Smarp way of working to see if you have what it takes to become one. 

Smarp is currently looking for a goal-oriented and an outstanding relationship builder to join their international CSM-team that consists of 9 Customer Success Managers and the VP Of Customer Success. As a Customer Success Manager you will be also working closely with Smarp’s management, sales, marketing, technical and product team to improve Smarp’s product and processes. As a Customer Success Manager you will be owning the strategic relationships with Smarp’s customers and acting as a trusted adviser, consultant, partner and Smarp product expert.

Your main task is to manage, maintain and develop Smarp’s customer relationships. Once a company has partnered with Smarp, you will be owning the onboarding and implementation of Smarp’s Enterprise customer programs. After that you will be taking care of customer satisfaction and success, churn, renewals, growth and scaling of customer programs. You will be also doing some stakeholder mapping to open up new opportunities for expansion

outside of the current programs and everything else that needs to be done in order to help Smarp achieve its larger objectives.

An ideal candidate for Smarp would be someone who already has relevant earlier experience (1-3years) from managing, maintaining and developing customer relationships and proof of achieving different objectives. In this position you will be having strategic conversations with C-level decision makers which underlines the importance of excellent presentation, persuasion and communication skills. An ideal candidate for Smarp would also have exceptional time management and problem solving skills and willingness to take on additional initiatives and responsibilities as they emerge.

Smarp offers you:

  • A permanent and full-time position in a leading and growing company
  • A chance to leave your mark on the company’s growth and success
  • A competitive base salary and attractive, goal-driven commission structure
  • Learning opportunities: Smarp is actually interested in which direction you want to develop yourself and will provide support for it
  • An amazing bunch of ambitious colleagues globally and fun activities with them
  • A flexible work environment where the work-life balance is an important aspect: Flexible working hours and remote work opportunities
  • A good wellness package: a private healthcare provider along with other benefits to make your life more comfortable and support you during working days and free time

Smarp requires you to:

  • Have earlier working experience in one or more of the following: customer success, customer relationship management, B2B sales, account operations, consulting (Enterprise B2B SaaS preferred)
  • Have owned and exceeded revenue targets for customer retention and growth
  • Have excellent presentation, persuasion and communication skills
  • Have creativity, ability to learn and adjust on the go
  • Have full professional proficiency in English

Smarp considers as an asset:

  • The ability to use Salesforce and / or SalesLoft
  • Other language skills, such as Finnish and French

Want to become a Smarper? Please submit your CV and motivation letter in PDF-format by the latest 21st of September via our application system. Please also mention your salary request and the earliest possible starting date in your application documents. Remember to use the application system, we do not accept applications by email.

You can familiarize yourself with Smarp here: https://smarp.com/. For more information about the recruitment process contact aTalent’s Recruitment Manager Anni Nurmi (+358503042987, anni.nurmi(at)atalent.fi). Best times to contact are: 10th of September at 12-13 o’clock and 15th of September at 9-10 o’clock .

In this position you will be employed directly to Smarp.

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